Subject: Daily performance summary for LiveSalesman team for Jul 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 39 | 0 | 3 | 42
Ali Ibraheem | 0 | 2 | 0 | 3 | 5
Malek Hosan | 0 | 3 | 0 | 0 | 3
Sultan Motawa | 0 | 4 | 20 | 0 | 24
Mohad Kmali | 0 | 7 | 8 | 1 | 16
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 2 | 4 | 0 | 6
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 19 | 2 | 22
Sumayah Alfaifi | 0 | 1 | 33 | 0 | 34
taher Mohammad | 0 | 5 | 18 | 0 | 23
Nourah Alfhaid | 0 | 0 | 41 | 0 | 41
Grand Total | 1 | 65 | 143 | 9 | 218

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 80
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
Customer Services Total | | | 128
Live Sales | Pre-Sale | Help in completing the order | 14
| | Help placing new order | 2
Live Sales Total | | | 16
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
Grand Total | | | 148

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 7 | 1 | 0 | 3 | 0 | 6 | 17
Asma Alotaibi | 3 | 1 | 2 | 4 | 2 | 17 | 29
Mosab Mohammed Abdalla Nasreldin | 3 | 5 | 1 | 1 | 0 | 7 | 17
Ali Ibraheem | 15 | 12 | 4 | 2 | 5 | 9 | 47
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 4 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 3 | 2 | 0 | 2 | 0 | 0 | 7
Khaled Sufian | 1 | 1 | 0 | 1 | 0 | 0 | 3
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 22 | 7 | 13 | 9 | 46 | 130

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 2 | 0 | 5 | 5 | 2 | 2 | 16
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ali Ibraheem | 10 | 1 | 4 | 6 | 1 | 3 | 25
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abdallah Ahmed | 19 | 0 | 0 | 0 | 1 | 1 | 21
Mohad Kmali | 6 | 1 | 0 | 0 | 1 | 0 | 8
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 2 | 0 | 0 | 1 | 0 | 0 | 3
| 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 0 | 2
Nourah Alfhaid | 0 | 0 | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 48 | 3 | 10 | 15 | 6 | 13 | 95

Please feel free to reach out for any further clarifications.