Subject: Daily performance summary for LiveSalesman team for Jul 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 3 | 6 | 0 | 6 | 22
Aws Adra | 0 | 0 | 5 | 0 | 1 | 6
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 4 | 0 | 7
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 0 | 1 | 0 | 3 | 10
Hasan Nour | 1 | 3 | 0 | 0 | 17 | 21
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 1 | 5 | 0 | 5 | 13
Gaurav Payal | 0 | 1 | 14 | 0 | 1 | 16
Mohiuddin Lsm | 0 | 1 | 19 | 0 | 1 | 21
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 9 | 50 | 4 | 34 | 118

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 6
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 41
PreSales | (blank) | (blank) | 11
| Other Enquiry | (blank) | 4
| | Offers | 1
| | Store Availability | 1
| Product Related | Pricing | 2
| | Product Specification | 9
PreSales Total | | | 28
Grand Total | | | 69

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 5 | 2 | 0 | 1 | 0 | 0 | 8
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 2 | 0 | 1 | 0 | 1 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 4 | 0 | 1 | 2 | 0 | 9 | 16
Alhamzi Mohammed | 3 | 1 | 1 | 0 | 2 | 11 | 18
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 2 | 3 | 2 | 9 | 25
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 8 | 10
Aws Adra | 1 | 4 | 1 | 0 | 6 | 5 | 17
Gaurav Payal | 2 | 0 | 0 | 0 | 0 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 3 | 0 | 0 | 1 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 23 | 7 | 6 | 6 | 10 | 44 | 96

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 0 | 1 | 0 | 4 | 9
Aws Adra | 4 | 0 | 0 | 0 | 0 | 3 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 2 | 3 | 6
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohiuddin Lsm | 3 | 0 | 2 | 2 | 0 | 1 | 8
Ali Mohamed Ahmed | 0 | 0 | 0 | 1 | 1 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 1 | 2 | 6 | 3 | 12 | 41

Please feel free to reach out for any further clarifications.