Subject: Tech Support Candidate - Amit Yadav
From: Amit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 17:18:48 -0400

| | Tech Support Test

Name | Amit Yadav
E-mail | [email-masked]
Phone Number | (+91) 9026107238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Devops , AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SDV EANGINEERING | SUPPLY CHAIN MANAGER | 30 jan 2022 | 25000
Previous Employer 2 | Benz Hydraulic | QUALITY ASSURANCE | 1 OCT 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check my internet connection or network through i am connected to.
Second, I will clear the catch, bugs and history from my system memory.
Third, if still not giving error then I will check my permissions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on the speaker and it's blutooth button.
2. I will on the blutooth scanner of my phone.
3. I will pair the speaker to my phone

What according to you makes you a good candidate for customer service or technical support job?

1. I am very confident and enjoys to communicate the clients.
2. My English Spoken fluency is above average but more than that i enjoyed to learn new words and skills it  motivates and fill myself with some great energy.
3. I am from Engineering Background that's why I always keen to solve the technical issues also learn through it alot.
4. I feel very motivated when i satisfies the Customer or Client i take it as a challenge

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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