Subject: Daily performance summary for LiveSalesman team for Jul 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 31 | 0 | 12 | 43
Mohad Kmali | 0 | 7 | 16 | 5 | 28
Asma Alotaibi | 0 | 5 | 17 | 4 | 26
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 3 | 5
Ali Ibraheem | 0 | 0 | 12 | 0 | 12
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 2 | 17 | 1 | 20
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 1
Abdullah Otaibi | 0 | 0 | 14 | 2 | 16
Sumayah Alfaifi | 0 | 0 | 81 | 1 | 82
Sultan Motawa | 0 | 0 | 4 | 0 | 4
Grand Total | 4 | 47 | 162 | 28 | 241

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 36
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 85
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 123
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 126

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 11 | 1 | 2 | 1 | 0 | 6 | 21
Asma Alotaibi | 4 | 1 | 5 | 2 | 2 | 15 | 29
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 3 | 1 | 1 | 4 | 15
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 3 | 4
Ali Ibraheem | 4 | 7 | 0 | 1 | 3 | 9 | 24
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Bin Saeed | 1 | 4 | 0 | 0 | 1 | 5 | 11
Abdullah Otaibi | 3 | 1 | 1 | 0 | 1 | 1 | 7
Mohad Kmali | 8 | 2 | 0 | 1 | 0 | 1 | 12
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 2 | 1 | 0 | 1 | 0 | 0 | 4
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 20 | 11 | 8 | 9 | 48 | 134

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 4 | 0 | 6 | 2 | 3 | 1 | 16
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abdallah Ahmed | 11 | 0 | 2 | 0 | 2 | 3 | 18
Ali Ibraheem | 1 | 4 | 3 | 0 | 1 | 1 | 10
Malek Hosan | 4 | 0 | 1 | 1 | 1 | 0 | 7
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 10 | 0 | 2 | 1 | 0 | 0 | 13
! Hassan Bin Saeed | 2 | 1 | 1 | 0 | 0 | 0 | 4
Mohad Kmali | 10 | 0 | 1 | 0 | 0 | 0 | 11
Nourah Alfhaid | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 47 | 6 | 16 | 6 | 8 | 8 | 91

Please feel free to reach out for any further clarifications.