Subject: Daily performance summary for LiveSalesman team for Jul 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 3 | 12 | 0 | 8 | 23
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 1 | 0 | 0 | 8
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 9 | 0 | 2 | 0 | 10 | 21
Malek Hosan | 2 | 0 | 0 | 5 | 0 | 7
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 4 | 25 | 0 | 0 | 29
Mohiuddin Lsm | 0 | 9 | 8 | 0 | 5 | 22
Gaurav Payal | 0 | 0 | 23 | 0 | 0 | 23
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 18 | 71 | 5 | 23 | 135

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 19
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 58
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 2
No Answer Total | | | 4
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Product Specification | 18
PreSales Total | | | 34
Grand Total | | | 96

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 4 | 2 | 1 | 0 | 0 | 0 | 7
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 2 | 1 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 10 | 1 | 2 | 1 | 1 | 21 | 36
Jok Kuol | 0 | 0 | 3 | 1 | 5 | 3 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 2 | 0 | 7 | 12
Aws Adra | 3 | 4 | 2 | 0 | 7 | 17 | 33
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 4 | 0 | 0 | 1 | 0 | 0 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 19 | 6 | 8 | 5 | 13 | 50 | 101

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 7 | 0 | 0 | 1 | 0 | 7 | 15
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 2 | 3
Jok Kuol | 5 | 1 | 0 | 1 | 0 | 1 | 8
Mohiuddin Lsm | 2 | 0 | 2 | 1 | 0 | 3 | 8
Ali Mohamed Ahmed | 0 | 0 | 0 | 1 | 1 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 1 | 2 | 5 | 2 | 13 | 38

Please feel free to reach out for any further clarifications.