Subject: Ticket re-opened - [#5850] Sudden stop and blurry virtual videos
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 03:08:36 +0000

Hi Pritish Nandi,  Ticket “#5850 – Sudden stop and blurry virtual videos” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5850 to view the ticket.  Ticket comment   
Hi team, 

 
 
Please find the dates and timing for the issue above: 

 

12/07/22 Tuesday 4.30pm - Track 12 
 
14/07/22 Thursday 3.30pm 
 
15/07/22 Friday 2.45pm 
 
18/07/22 Monday 5pm - Track 18 

 

 
 
Thank you 

 

 

Healthy regards,

 

ZARINA
MASOR 

 Operations and Experience Manager 
 
T +65 6908 7878
W virginactive.com.sg

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Saturday, 16 July 2022 3:03 pm 
To: Zarina Masor <[email-masked]> 
Cc: Ann Nuraain <[email-masked]>; Isaac Lee <[email-masked]>; Pfeiffer Chan <[email-masked]> 
Subject: Re: Sudden stop and blurry virtual videos

 

 Hi Zarina, 

 
 
 Thanks for reaching out to Virtual support.  We've reviewed your request but need more information in order to accurately diagnose the issue.  Please can you confirm the time and date it occurred
 and we'll conduct a thorough investigation on Monday. Also please confirm your equipment in use: 

 
 
Here
 is a link to the equipment required for a smooth Virtual experience. 

 

 
 
Many thanks,

 Olesia 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5850

 On Sat, 16 Jul at 4:44 PM 
, Zarina Masor <[email-masked]> wrote:
 Hi team, 

 
 Hope you are well. 

 
 Please take note that we have been receiving feedbacks from our members on our virtual videos being blurry and sometimes it went blank in between videos before resuming the videos.

 
 
 Most of the videos are blurry. Attached are some examples of the screens I have seen and tracks affected.

 

 Kindly assist to investigate on these issues. 

 
 Thank you 

 
 Healthy regards, 

 

 
 ZARINA MASOR 

 
 Operations and Experience Manager 

 
 T +65 6908 7878 W virginactive.com.sg 

 
 VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB 

 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616