Subject: Tech Support Candidate - Prince Chaturvedi Prince
From: Prince Chaturvedi Prince <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 11:50:07 -0400

| | Tech Support Test

Name | Prince Chaturvedi Prince
E-mail | [email-masked]
Phone Number | (+91) 8581963353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland limited | Desktop support Engineer | 21 October 2022 | 27k
Previous Employer 1 | Innovative DigiTech services | Desktop support Engineer | 11 October 2021 | 19k
Previous Employer 2 | Karya regreenovte solution | Technical support | 15 may 2020 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Use a website down checker
2.Use a ping checker
3.Run step-by-step diagnostics
4.Conduct a Traceroute
5.Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? | communication skills, problem-solving skills, and passion for customer service this qualities makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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