Subject: Tech Support Candidate - Shivangi Sahu
From: Shivangi Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 08:10:51 -0400

| | Tech Support Test

Name | Shivangi Sahu
E-mail | [email-masked]
Phone Number | (91) 7905183566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Your System Date/Time.
Clear Browser Cache.
Make Sure Javascript Is Enabled.
Check DNS Settings.
Use a VPN Service.
Check Your Extensions.
Change From HTTPS to HTTP.
Check if the Website Is Down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | As a fresher i have no prior experience but i am a keen learner. With my theoretical knowledge i can say that i am hardworking, dedicated and punctual person and I also have problem solving skills which makes me a good fit for technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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