Subject: Tech Support Candidate - Rashid Mohammad
From: Rashid Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 05:39:17 -0400

| | Tech Support Test

Name | Rashid Mohammad
E-mail | [email-masked]
Phone Number | (+91) 8800437386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiniminds Pvt Ltd | Desktop support Engineer L2 | 19 July 2022 | 13274
Previous Employer 1 | Teksys | Desktop support Engineer L2 | November 2021 | 10000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : check network connection
Step

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Control panel
What according to you makes you a good candidate for customer service or technical support job? | Immediate response
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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