Subject: Tech Support Candidate - Apoorv. .
From: Apoorv. . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 04:07:10 -0400

| | Tech Support Test

Name | Apoorv. .
E-mail | [email-masked]
Phone Number | (+91) 9717083875
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer IT Services Pvt Ltd | Customer Support Associate | 23 March 2020 | 2000
Previous Employer 2 | Concentrix Daksh IT Services Pvt Ltd | Senior Advisor | 10 July 2022 | 36000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check if the device is connected to internet. If it is, I will try refreshing the page to troubleshoot the problem. I will clear cache and cookies data if it is consuming the RAM data. Changing browser or device can help in worst case scenario or in a situation where there is no positive outcome.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, we have to turn on the Bluetooth speaker and select Bluetooth as source.
Then turn on mobile Bluetooth in visible or discoverable status.
Rescan the nearby Bluetooth devices manually if not done automatically.
Tap on the Bluetooth speaker name shown on the mobile phone.
Allow pairing for both the devices through your mobile phone and mobile phone is connected to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Candidate must be technically sound and an active listener. Must be good at handling multiple tasks at once. One should feel empathy towards the customer to be a customer support. He/she should have practical knowledge of the service or product they providing support for.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |