Subject: Re: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref
From: Ashish Dabral <[email-masked]>
To: support <[email-masked]>
Date: Mon, 18 Jul 2022 23:38:14 -0700 (MST)

Dear Team, 

We are unable to access it as the LAN port is not working. We also tried to connect it via console cable. However, not able to access it. 

Please process for the RMA. 

Here is the image of the firwall. 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, July 18, 2022 8:05:06 PM 
Subject: 05501540 / RMA / ref:_00D301GN6a._5003Z1RmO9L:ref 

Hi Ashish, 

I am following up on your case 05501540 . Below information will help us to proceed with troubleshooting the issue faster. Request you to please provide me with the following information so that we can provide you the solution at the earliest. 

1. Firewall model number and Firmware being used currently. 
2. What is the Port LED status. (Any snapshot for reference if possible ). 
3. What is the Interface status under CLI? Please confirm it is visible or not in CLI via the below command. 

    * console> sh network Interfaces 

4. When you plug the cable, are there any events or log lines getting generated in syslog.log for problematic PortX? 
5. Port test command from the shell 

    * #ethtool -t PortX 
    * Where PortX is the faulty or problematic port . 
6. What is the observation with connecting single PC or Laptop on that problematic Port? 

We hope to hear from you shortly. 

Just to let you know, my shift timings for the current month is 11:00 to 20:00 IST (GMT +5:30) during Sunday to Thursday . 

In case of immediate assistance, you can call us on our support line. 

Thank you for choosing Sophos. 
Have a nice day ahead. 

Regards, 
Abdulla Afnan 

If the urgency or business impact of your case changes or you require immediate assistance, please contact us by telephone: [ https://www.sophos.com/en-us/support/contact-support.aspx | https://www.sophos.com/en-us/support/contact-support.aspx ] 
Sign up for Sophos Notifications at [ https://centralstatus.sophos.com/ | https://centralstatus.sophos.com/ ] 
Support Knowledge Base: [ https://support.sophos.com/ | https://support.sophos.com/ ] 
Follow us on Twitter @SophosSupport 
Sophos Community (discussion forums): [ https://community.sophos.com/ | https://community.sophos.com ] 
Sophos Technical Support