Subject: Tech Support Candidate - Arun Rawat
From: Arun Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 01:45:04 -0400

| | Tech Support Test

Name | Arun Rawat
E-mail | [email-masked]
Phone Number | (91) 8375868107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaushambi, Ghaziabad , UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | All4one Experimential | Operational Specialist | 22 july, 2022 | 41000
Previous Employer 1 | Mother Dairy | Business Associate | 15 june , 2019 | 22000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP1 - I will close that tab and i will try again.
STEP2 - I have to make sure that my internet connection is stable.
STEP3 - If we are still facing the same issue then we will Select the Start menu, then select power or restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Turn on bluetooth in your phone & switch on the speaker.
STEP2- Now we will see different devices on our phone to be connect.
STEP3- Choose the speaker's name & then click on pair device.
STEP4- Your device(PHONE) has been successfully paired with speaker.

What according to you makes you a good candidate for customer service or technical support job? | "Customer service" is a success mantra for any organization to be succeeded in its business. I follow this mantra. Being responsible with polite attitude, taking accountability & ownership, understanding customer issuses as a partner & providing cost effective solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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