Subject: Daily performance summary for LiveSalesman team for Jul 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 5 | 2 | 9 | 16
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 15 | 0 | 18
Khaled Sufian | 0 | 16 | 1 | 0 | 17
Malek Hosan | 0 | 5 | 0 | 0 | 5
Syed Ataullah | 3 | 0 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 15 | 0 | 5 | 20
Sumayah Alfaifi | 0 | 2 | 70 | 1 | 73
taher Mohammad | 0 | 5 | 23 | 0 | 28
! Hassan Bin Saeed | 0 | 0 | 8 | 0 | 8
Abdullah Otaibi | 0 | 0 | 11 | 7 | 18
Nourah Alfhaid | 0 | 0 | 27 | 1 | 28
Grand Total | 3 | 51 | 157 | 23 | 234

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 3
| | Delivery Status | 106
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 144
Live Sales | Pre-Sale | Help in completing the order | 20
| | Help placing new order | 2
| | Live assist | 1
| | Promotion guide | 3
Live Sales Total | | | 26
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
Grand Total | | | 173

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 5 | 5 | 2 | 6 | 5 | 26 | 49
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 14 | 14
Mohiuddin Lsm | 0 | 0 | 0 | 2 | 1 | 4 | 7
Mohad Kmali | 14 | 2 | 1 | 2 | 2 | 3 | 24
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 11 | 3 | 2 | 1 | 3 | 3 | 23
Abdallah Ahmed | 7 | 0 | 1 | 0 | 1 | 0 | 9
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Khaled Sufian | 4 | 0 | 1 | 0 | 0 | 0 | 5
! Hassan Bin Saeed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 44 | 12 | 7 | 11 | 13 | 53 | 140

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 4 | 5
Ali Ibraheem | 5 | 7 | 8 | 3 | 3 | 2 | 28
Abdallah Ahmed | 7 | 1 | 1 | 0 | 1 | 1 | 11
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 2 | 5
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abdullah Otaibi | 0 | 1 | 2 | 0 | 2 | 0 | 5
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 9 | 2 | 2 | 0 | 1 | 0 | 14
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 4 | 0 | 0 | 1 | 0 | 0 | 5
Wejdan Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 17 | 1 | 3 | 0 | 0 | 0 | 21
Nourah Alfhaid | 1 | 1 | 0 | 0 | 0 | 0 | 2
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 13 | 16 | 5 | 9 | 10 | 104

Please feel free to reach out for any further clarifications.