Subject: Daily performance summary for LiveSalesman team for Jul 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 5 | 15 | 0 | 8 | 28
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 20 | 1 | 0 | 0 | 10 | 31
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 5 | 30 | 0 | 0 | 35
Gaurav Payal | 0 | 0 | 17 | 0 | 0 | 17
Mohiuddin Lsm | 0 | 0 | 7 | 0 | 7 | 14
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 11 | 69 | 0 | 25 | 129

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 15
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 48
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 6
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 1
| | Product Specification | 20
PreSales Total | | | 31
Grand Total | | | 81

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 9 | 1 | 0 | 0 | 0 | 1 | 11
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 1 | 1 | 0 | 0 | 1 | 14

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 8 | 2 | 5 | 3 | 4 | 19 | 41
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 6 | 4 | 3 | 1 | 6 | 21 | 41
Jok Kuol | 1 | 0 | 1 | 0 | 4 | 6 | 12
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 4 | 0 | 0 | 1 | 2 | 0 | 7
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 7 | 9 | 5 | 16 | 50 | 106

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 4 | 3 | 1 | 3 | 0 | 5 | 16
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 3 | 7
Mohiuddin Lsm | 3 | 1 | 2 | 3 | 0 | 6 | 15
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 1 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 4 | 4 | 6 | 1 | 14 | 42

Please feel free to reach out for any further clarifications.