Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 18 Jul 2022 05:37:20 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RF66QH1LK7 (Harsh): Chat was handled really well and as per process guidelines and protocols and customer's queries/questions were answered to his satisfaction. Gathered lead generation details and sent it to sales team so that they could assist the customer with his requirements. 

Chat ID: RF1630WPSI (Anish): Missed to ask the customer "if he needs the car with or without a driver" 

Chat ID: RFY5DF2TZ6 (Anish): If a customer is looking for Chauffer services we have canned response which says " We do offer chauffeur services with our rentals. We have an assortment of options (short service/daily/long term) and can make arrangements depending on your needs. I'd be happy to check and see what your rates would be. I'll just need to know what your pick up & drop off dates and location will be". Please use canned responses for customer queries. 

Chat ID : RFG3KJYANA (Harsh): Chat was handled absolutely well and as per process guidelines and protocols. Customer was looking for 2 weeks rental from today so he advised him to for online reservations canned response. 

Chat ID: RF420FUXFN (Jason ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered as he was looking for rental with driver for a month. 

Thanks and Regards, 
Amit