Subject: Tech Support Candidate - Ritesh Srivastava
From: Ritesh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 05:23:45 -0400

| | Tech Support Test

Name | Ritesh Srivastava
E-mail | [email-masked]
Phone Number | (05452) 7905598704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaunpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Purvanchal Phaa | Manager | Till date | 38000
Previous Employer 1 | Zensar Technology | Technical Support | March 2018 | 40000
Previous Employer 2 | Ibm Technology | Technical Support | May 2013 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First try to open that website to open in other computer.If it is opening then
2- check whether the network is working for that computer. Check the network cable too.
3- check whether the website is working or not by pinging the website. If it is pinging then try to open with IP address.
4- try to clear the browser and history
5- check the firewall of the computer
6- uninstall and reinstall the explorer
7- escalate the issue for the L2 support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- start the blutooth speaker
2- go to the mobile setting and select Bluetooth option
3- look for the Bluetooth speaker name and connect it

What according to you makes you a good candidate for customer service or technical support job?

because I am open to share and gather the knowledge with other.
I want to enhance my knowledge in technical field.
I love to interact with people and try to solve there problem within the boundaries.
I want to buildup along with team members
I have been in the process.
I always love to handle the tricky situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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