Subject: Daily performance summary for LiveSalesman team for Jul 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 09:05:32 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 11 | 13 | 0 | 24
Abdallah Ahmed | 0 | 9 | 0 | 4 | 13
Mohiuddin Lsm | 0 | 4 | 0 | 1 | 5
Abdullah Otaibi | 0 | 3 | 7 | 6 | 16
Mohad Kmali | 0 | 7 | 4 | 1 | 12
Hasan Nour | 1 | 1 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 4 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 17 | 0 | 5 | 22
Sumayah Alfaifi | 0 | 2 | 78 | 0 | 80
taher Mohammad | 0 | 8 | 17 | 0 | 25
! Hassan Bin Saeed | 0 | 0 | 15 | 0 | 15
Grand Total | 2 | 65 | 138 | 17 | 222

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 2
| | Delivery Status | 100
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 2
Customer Services Total | | | 125
Live Sales | Pre-Sale | Help in completing the order | 17
| | Promotion guide | 2
Live Sales Total | | | 19
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | Store Location | 1
| | Website/App Issues | 1
PreSales Total | | | 3
Grand Total | | | 148

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 10 | 2 | 8 | 4 | 27 | 52
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 1 | 1 | 3 | 2 | 5 | 9 | 21
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 9 | 9
Mohad Kmali | 6 | 2 | 2 | 1 | 1 | 1 | 13
Abdullah Otaibi | 10 | 1 | 3 | 0 | 2 | 3 | 19
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Khaled Sufian | 7 | 0 | 1 | 0 | 0 | 0 | 8
Abdallah Ahmed | 6 | 0 | 0 | 0 | 0 | 0 | 6
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 14 | 11 | 12 | 12 | 52 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Wejdan Alotaibi | 1 | 2 | 1 | 0 | 0 | 1 | 5
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 5 | 6
Ali Ibraheem | 4 | 14 | 4 | 3 | 5 | 1 | 31
Malek Hosan | 5 | 2 | 0 | 0 | 0 | 3 | 10
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdullah Otaibi | 2 | 1 | 0 | 0 | 1 | 0 | 4
Mohiuddin Lsm | 4 | 4 | 0 | 0 | 5 | 0 | 13
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 3 | 0 | 1 | 0 | 0 | 0 | 4
Khaled Sufian | 11 | 0 | 3 | 0 | 0 | 0 | 14
Mohad Kmali | 2 | 4 | 1 | 0 | 0 | 0 | 7
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 0 | 3
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 27 | 10 | 3 | 12 | 11 | 104

Please feel free to reach out for any further clarifications.