Subject: Daily performance summary for LiveSalesman team for Jul 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 8 | 1 | 1 | 0 | 0 | 10
Aws Adra | 0 | 2 | 16 | 0 | 7 | 25
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 1 | 2
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 3 | 0 | 0 | 12 | 17
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 1 | 25 | 0 | 1 | 27
Waseem Ahemad . Khan | 0 | 2 | 8 | 0 | 2 | 12
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 9 | 51 | 0 | 23 | 95

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | (blank) | 2
| | Damage during delivery | 2
| | Day of Delivery - Status | 2
| | Delivery Status | 17
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 1
| | Refund for Other reason | 1
Customer Services Total | | | 40
No Answer | No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | Store Availability | 2
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 19
PreSales Total | | | 26
Grand Total | | | 68

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 1 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 9 | 3 | 2 | 3 | 2 | 16 | 35
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 12 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 1 | 5 | 1 | 2 | 3 | 13 | 25
Gaurav Payal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 8 | 4 | 0 | 2 | 6 | 7 | 27
Abu Sufian | 0 | 0 | 1 | 0 | 1 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 5 | 3 | 0 | 0 | 0 | 0 | 8
Grand Total | 23 | 15 | 4 | 7 | 13 | 52 | 114

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 2 | 1 | 3 | 0 | 3 | 11
Hasan Nour | 5 | 1 | 1 | 0 | 0 | 2 | 9
Jok Kuol | 3 | 1 | 0 | 2 | 1 | 2 | 9
Mohiuddin Lsm | 0 | 1 | 2 | 0 | 0 | 2 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 5 | 6
Gaurav Payal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 1 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 5 | 5 | 5 | 4 | 15 | 45

Please feel free to reach out for any further clarifications.