Subject: Daily performance summary for LiveSalesman team for Jul 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jul 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 3 | 10 | 0 | 13
Abdallah Ahmed | 0 | 35 | 0 | 13 | 48
Hasan Nour | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 6 | 20 | 26
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 11 | 6 | 0 | 17
taher Mohammad | 0 | 3 | 18 | 0 | 21
Wejdan Alotaibi | 0 | 5 | 25 | 1 | 31
Nourah Alfhaid | 0 | 0 | 63 | 1 | 64
! Hassan Bin Saeed | 0 | 7 | 0 | 0 | 7
Grand Total | 0 | 64 | 128 | 36 | 228

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 107
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
Customer Services Total | | | 140
Live Sales | Pre-Sale | Help in completing the order | 15
| | Help placing new order | 2
Live Sales Total | | | 17
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
Grand Total | | | 159

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 6 | 7
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 5 | 4 | 5 | 12 | 8 | 24 | 58
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 11 | 12
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 4 | 1 | 2 | 0 | 2 | 5 | 14
Nourah Alfhaid | 1 | 0 | 0 | 0 | 1 | 1 | 3
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 17 | 0 | 0 | 1 | 0 | 2 | 20
Abdallah Ahmed | 8 | 0 | 0 | 6 | 3 | 3 | 20
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 7 | 7 | 21 | 14 | 57 | 144

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 5 | 1 | 0 | 0 | 0 | 1 | 7
Wejdan Alotaibi | 5 | 2 | 1 | 0 | 0 | 1 | 9
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 5 | 5
Ali Ibraheem | 6 | 9 | 1 | 3 | 6 | 1 | 26
Abdullah Otaibi | 0 | 2 | 0 | 0 | 0 | 1 | 3
Abdallah Ahmed | 4 | 0 | 0 | 3 | 2 | 2 | 11
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 2 | 6 | 0 | 1 | 0 | 0 | 9
taher Mohammad | 2 | 1 | 1 | 0 | 0 | 0 | 4
Khaled Sufian | 11 | 3 | 1 | 0 | 0 | 0 | 15
Mohad Kmali | 3 | 1 | 0 | 0 | 0 | 0 | 4
Nourah Alfhaid | 2 | 1 | 0 | 0 | 0 | 0 | 3
! Hassan Bin Saeed | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 47 | 26 | 4 | 7 | 9 | 11 | 104

Please feel free to reach out for any further clarifications.