Subject: Daily performance summary for LiveSalesman team for Jul 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Jul 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 21 | 9 | 6 | 0 | 3 | 39
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 1 | 0 | 0 | 10 | 13
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 13 | 0 | 0 | 13
Gaurav Payal | 0 | 1 | 16 | 0 | 0 | 17
Aws Adra | 0 | 8 | 5 | 0 | 4 | 17
Abu Sufian | 0 | 0 | 19 | 0 | 0 | 19
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 19 | 59 | 0 | 17 | 118

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 18
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 55
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 13
| Other Enquiry | Offers | 1
| | Store Availability | 2
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 6
PreSales Total | | | 24
Grand Total | | | 81

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 1 | 9
Syed Ataullah | 0 | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 3 | 0 | 0 | 0 | 1 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 4 | 5
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 18 | 19
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 1 | 3 | 0 | 3 | 3 | 13 | 23
Jok Kuol | 10 | 5 | 0 | 5 | 6 | 8 | 34
Aws Adra | 9 | 2 | 1 | 1 | 1 | 2 | 16
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 1 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 27 | 10 | 2 | 9 | 11 | 49 | 108

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 2 | 1 | 1 | 0 | 3 | 8
Hasan Nour | 6 | 1 | 0 | 0 | 0 | 3 | 10
Waseem Ahemad . Khan | 1 | 1 | 1 | 2 | 1 | 7 | 13
Jok Kuol | 9 | 0 | 2 | 2 | 1 | 1 | 15
Gaurav Payal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Mohamed Ahmed | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 17 | 5 | 4 | 6 | 3 | 15 | 50

Please feel free to reach out for any further clarifications.