Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 16 Jul 2022 03:14:38 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RFU22ODO3L (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFU2LRLAPO (Harsh ): Incomplete chat, there was no repsonse from the customer after the initial response so the chat was closed after proper closing response. 

Chat ID : RFW20YKC9B (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered travel agent's queries and gave the link for travel agents as well and also advised him/her to e-mail to get specific questions answered. 

Chat ID : RFX355J8OR (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly. 

Chat ID : RFX3J7HTEH (Harsh ): Incomplete chat, customer's queries/question were answered however he left the chat after initial response. 

Chat ID : RFY3AD98UH (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit