Subject: Tech Support Candidate - Khushbu Kumari
From: Khushbu Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jul 2022 05:18:45 -0400

| | Tech Support Test

Name | Khushbu Kumari
E-mail | [email-masked]
Phone Number | (91) 7091637870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Omnicorn 1 ,greater noida Pari chowk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether my internet connection is working or not
2. Clear browser cache, history, and cookies.
3. Check if the Website is Down for Everybody or Just Me.
4. Restart My Device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will put your Bluetooth speaker into pairing mode.
2. Swipe down from the top of my screen.
3. Tap and hold the Bluetooth icon.
4. Select the option to pair a new device.
5.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product you offered.

2 - Effective communication skills.

3 - Patience to listen to customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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