Subject: Daily performance summary for LiveSalesman team for Jul 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jul 2022 09:05:30 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 11 | 11 | 7 | 29
Abdallah Ahmed | 0 | 17 | 0 | 3 | 20
Malek Hosan | 0 | 1 | 2 | 0 | 3
Ali Ibraheem | 0 | 0 | 4 | 0 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 7 | 0 | 0 | 7
Nourah Alfhaid | 0 | 3 | 17 | 1 | 21
taher Mohammad | 0 | 4 | 14 | 0 | 18
Wejdan Alotaibi | 0 | 5 | 6 | 0 | 11
! Hassan Bin Saeed | 0 | 4 | 0 | 0 | 4
Grand Total | 1 | 52 | 54 | 12 | 119

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 2
| | Delivery Status | 33
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 49
Live Sales | Pre-Sale | Help in completing the order | 14
| | Help placing new order | 1
Live Sales Total | | | 15
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 65

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 14 | 15
Ali Ibraheem | 2 | 1 | 3 | 8 | 1 | 23 | 38
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 3 | 5 | 10
Nourah Alfhaid | 1 | 0 | 0 | 0 | 1 | 3 | 5
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 0 | 1 | 3
Abdallah Ahmed | 7 | 1 | 0 | 8 | 6 | 5 | 27
Hasan Nour | 6 | 0 | 0 | 1 | 0 | 1 | 8
Waseem Ahemad . Khan | 1 | 1 | 0 | 1 | 0 | 1 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 6 | 2 | 0 | 2 | 1 | 0 | 11
Grand Total | 24 | 8 | 3 | 22 | 14 | 62 | 133

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 1 | 8
! Hassan Bin Saeed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Mohad Kmali | 5 | 1 | 1 | 2 | 0 | 1 | 10
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 5 | 5
Ali Ibraheem | 4 | 0 | 0 | 5 | 0 | 1 | 10
Waseem Ahemad . Khan | 1 | 1 | 2 | 0 | 0 | 1 | 5
Abdallah Ahmed | 10 | 3 | 1 | 6 | 0 | 2 | 22
Mohiuddin Lsm | 13 | 0 | 0 | 0 | 4 | 0 | 17
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 1 | 1 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 7 | 3 | 0 | 0 | 0 | 0 | 10
Khaled Sufian | 4 | 2 | 0 | 0 | 0 | 0 | 6
Nourah Alfhaid | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 63 | 11 | 4 | 14 | 4 | 12 | 108

Please feel free to reach out for any further clarifications.