Subject: Daily performance summary for LiveSalesman team for Jul 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jul 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 24 | 3 | 8 | 0 | 18 | 53
Aws Adra | 0 | 0 | 5 | 0 | 1 | 6
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 3 | 1 | 19 | 0 | 0 | 23
Hasan Nour | 1 | 0 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 2 | 3 | 1 | 0 | 6 | 12
Gaurav Payal | 0 | 3 | 17 | 0 | 2 | 22
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 10 | 51 | 0 | 29 | 122

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 17
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
Customer Services Total | | | 43
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | (blank) | (blank) | 2
PreSales | | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Availability | 6
| Product Related | Combo | 1
| | Product Specification | 9
PreSales Total | | | 20
Grand Total | | | 66

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 1 | 5
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 0 | 0 | 0 | 0 | 1 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 3 | 0 | 1 | 2 | 1 | 12 | 19
Waseem Ahemad . Khan | 1 | 3 | 2 | 4 | 4 | 25 | 39
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 7 | 0 | 2 | 4 | 2 | 6 | 21
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 2 | 6
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 0 | 3 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 0 | 4
Gaurav Payal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 5 | 5 | 12 | 8 | 49 | 99

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 3 | 2 | 2 | 1 | 9 | 21
Aws Adra | 1 | 0 | 0 | 1 | 1 | 2 | 5
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 8 | 0 | 1 | 1 | 1 | 1 | 12
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Mohamed Ahmed | 0 | 1 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 4 | 3 | 5 | 4 | 13 | 46

Please feel free to reach out for any further clarifications.