Subject: HFL Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 15 Jul 2022 06:20:43 -0700 (MST)

Chat transcript : 

Rating 
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Comment 
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Tags 
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5:33 AM 
Thomas Cantasano has joined. 
Thomas Cantasano 
5:33 AM 
Please confirm my recent order 
5:33 AM 
Harry has joined. 
Harry 
5:33 AM 
Please allow me a moment to check this for you. 
Harry 
5:35 AM 
Yes your order has been processed and will get shipped within 24 hours. 
5:36 AM 
Thomas Cantasano has left. 
Rating— 
Comment— 
Tags 
— 
5:36 AM 
Thomas Cantasano has joined. 
Thomas Cantasano5:36 AM 
Please confirm my recent order. 
5:36 AM 
Harry has joined. 
Harry5:37 AM 
As already confirmed, your order has been processed and will get shipped within 24 hours. 
Thomas Cantasano5:37 AM 
Thanks so much! 
Harry5:37 AM 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
5:37 AM 
Harry has left. 
5:38 AM 
Thomas Cantasano has left. 

Audit Feedback : Chat was handled perfectly well and as per process guidelines and protocols, answered customer's queries related to order processed and the shipment details were shared with customer however missed to mention notes in UC. Please make sure any customer interaction related to order needs to be documented in UC for documentation purpose. 

Thanks and Regards, 
Amit