Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 15 Jul 2022 04:56:43 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RFF0LNRE31 (Jason ): Incomplete c hat, customer left the chat after a few responses and important lead generation details could not be gathered. 

Chat ID : RFG0ORIE8W (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFG0YSGIGE (Harsh ): Same customer from previous chat : RFF0LNRE31, c hat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details required to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFO2Y1GF0T (Anish ): Incomplete c hat, customer left the chat after a few initial responses and important lead generation details could not be gathered. 

No missed/abandoned chats. 

Thanks and Regards 
Amit