Subject: Tech Support Candidate - shubham shubham jaiswal
From: shubham shubham jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jul 2022 01:58:05 -0400

| | Tech Support Test

Name | shubham shubham jaiswal
E-mail | [email-masked]
Phone Number | (91) 7290868009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vaishali Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | NA | 27,000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
Try to clear Browser History
Click the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected
Click OK
Even you can do that By just PRESSING AND HOLDING ( Shift+ Ctrl + Delete)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. Scroll down to the other devices section under Bluetooth settings. Make sure your phone is in discoverable mode as well. Under 'other devices' select the speaker you want to pair and click on it.

What according to you makes you a good candidate for customer service or technical support job?

Technical knowledge
Team handling
Good Listener
Always Active

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |