Subject: Daily performance summary for LiveSalesman team for Jul 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jul 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 20 | 0 | 6 | 26
Ali Ibraheem | 0 | 3 | 14 | 0 | 17
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 18 | 0 | 1 | 19
Mohad Kmali | 0 | 3 | 33 | 1 | 37
Hasan Nour | 1 | 0 | 0 | 3 | 4
Jok Kuol | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 6 | 16 | 0 | 22
taher Mohammad | 0 | 12 | 20 | 0 | 32
Wejdan Alotaibi | 0 | 4 | 16 | 0 | 20
! Hassan Bin Saeed | 0 | 9 | 0 | 0 | 9
Grand Total | 1 | 75 | 99 | 13 | 188

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 8
| | Delivery Status | 42
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 79
Live Sales | Pre-Sale | Help in completing the order | 17
| | Help placing new order | 1
| | Promotion guide | 1
Live Sales Total | | | 19
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 102

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 1 | 5 | 6 | 11 | 5 | 38 | 66
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 0 | 2 | 4
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 1 | 3
Mohiuddin Lsm | 0 | 1 | 0 | 4 | 2 | 8 | 15
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 1 | 7
Waseem Ahemad . Khan | 1 | 1 | 0 | 1 | 0 | 1 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 0 | 1 | 0 | 1 | 0 | 2
Abdallah Ahmed | 6 | 1 | 1 | 7 | 1 | 0 | 16
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Nourah Alfhaid | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 2 | 1 | 0 | 2 | 0 | 0 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 10 | 8 | 26 | 14 | 57 | 133

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 9 | 0 | 0 | 0 | 0 | 1 | 10
Mohad Kmali | 3 | 1 | 1 | 1 | 0 | 2 | 8
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 4 | 5
Ali Ibraheem | 8 | 0 | 2 | 6 | 0 | 1 | 17
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 2 | 1 | 1 | 0 | 0 | 1 | 5
Mohiuddin Lsm | 15 | 0 | 0 | 4 | 1 | 1 | 21
Abdallah Ahmed | 15 | 0 | 0 | 3 | 0 | 0 | 18
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 9 | 1 | 0 | 0 | 0 | 0 | 10
Wejdan Alotaibi | 8 | 2 | 0 | 0 | 0 | 0 | 10
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 77 | 5 | 4 | 15 | 2 | 12 | 115

Please feel free to reach out for any further clarifications.