Subject: Daily performance summary for LiveSalesman team for Jul 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jul 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 6 | 20 | 0 | 6 | 32
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 5 | 0 | 7 | 0 | 4 | 16
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 5 | 0 | 0 | 16 | 23
Jok Kuol | 16 | 1 | 0 | 0 | 4 | 21
Gaurav Payal | 0 | 2 | 13 | 0 | 1 | 16
Abu Sufian | 0 | 0 | 22 | 0 | 3 | 25
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 14 | 62 | 0 | 37 | 136

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Delivery Status | 21
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 56
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 6
| Policy Related | (blank) | 1
| | Delivery Time | 1
| Product Related | Pricing | 1
| | Product Specification | 11
PreSales Total | | | 20
Grand Total | | | 77

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 1 | 5
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 5 | 1 | 1 | 1 | 4 | 14 | 26
Hasan Nour | 6 | 0 | 0 | 1 | 0 | 1 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Waseem Ahemad . Khan | 4 | 0 | 4 | 6 | 4 | 12 | 30
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 3 | 0 | 0 | 2 | 0 | 11 | 16
Jok Kuol | 0 | 1 | 1 | 3 | 5 | 3 | 13
Gaurav Payal | 2 | 0 | 0 | 0 | 0 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 23 | 3 | 6 | 13 | 15 | 44 | 104

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 1 | 1 | 1 | 2 | 2 | 9
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 6 | 1 | 2 | 0 | 2 | 10 | 21
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 0 | 0 | 1 | 0 | 1 | 5
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1 | 0 | 2
Ali Mohamed Ahmed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 0 | 6
Grand Total | 17 | 3 | 3 | 5 | 5 | 15 | 48

Please feel free to reach out for any further clarifications.