Subject: Tech Support Candidate - Sajid Sajid
From: Sajid Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 13:08:17 -0400

| | Tech Support Test

Name | Sajid Sajid
E-mail | [email-masked]
Phone Number | (+91) 7006426683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SRINAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dickson Electronics | Service and Network Engineer | Currently here | 10000
Previous Employer 1 | Local Firm | Maintenance supervisor Engineer | June 2021 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, i will check whether my pc is connected to any of the network or not. After that i will check its internet access because sometimes network shows connected but no internet access. If the second case arises in my case then i will go for trouble shoot.
If everything is fine like network connectivity, internet access then i will close the browser and open it again. Further, if the problem still arises then i will opt for restarting my pc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Now switch on the bluetooth on your mobile phone.
If the speaker is connecting with your mobile phone for the first time then you have search speaker's name on your mobile phone, otherwise it gets automatically connected.

What according to you makes you a good candidate for customer service or technical support job?

In my opinion, i can make client happy by solving his problem in a polite manner.
I can listen to my client even if the client is angry and uses harsh words. I have enough patience to tackle an angry customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |