Subject: Tech Support Candidate - Manikandan M
From: Manikandan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:44:29 -0400

| | Tech Support Test

Name | Manikandan M
E-mail | [email-masked]
Phone Number | (600063) 9677750738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softcell Technologies global private limited | Technical Support Engineer | Still working | 22000
Previous Employer 1 | DCDR Infra pvt ltd | Desktop support Engineer | November 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check local internet connection, Proxy settings, clear browser caches after open website Page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth headset device.

Tap Pair new device.

What according to you makes you a good candidate for customer service or technical support job? | Good listener with good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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