Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:41:56 -0400

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (91) 9588295820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | System administrator | Working till date | 35000
Previous Employer 1 | IL&FS | System administrator | January 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check the local connectivity.
2 check the internet connectivity
3 check the proxy setting
4check the network router status.is it working or not
5 check the LAN connectivity
6 check the browser setting in prohibited site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Trun on the Bluetooth speaker and mobile
2. Trun on the Bluetooth option in speaker and mobile also
3. Search the Bluetooth device with mobile phone and after search pairing with the Bluetooth speaker
4 after pair it's connected.

What according to you makes you a good candidate for customer service or technical support job?

Knowledge of technical
I have worked with the Clint base so l can understand the Clint query.
Good to way work with Clint.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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