Subject: Tech Support Candidate - Ashutosh Mishra
From: Ashutosh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 02:01:54 -0400

| | Tech Support Test

Name | Ashutosh Mishra
E-mail | [email-masked]
Phone Number | (+91) 7777087274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VIS Network Pvt Ltd | Technical Support Engineer | 13 aug 22 | 21200
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the error details which is displayed on screen.

2.clear cache and cookies
3.try another browser
4.check internet speed
5.please check with ISP Team if any issue found in ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.start bluetooth on both side
2.pair mobile with speaker

What according to you makes you a good candidate for customer service or technical support job? | who can easily understood the problem of customer as well as own setup.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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