Subject: Tech Support Candidate - Tushar Jain
From: Tushar Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 02:01:07 -0400

| | Tech Support Test

Name | Tushar Jain
E-mail | [email-masked]
Phone Number | (91+) 9311229815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | United Liner Shipping Servies LLP(JM BAXI Group) | Junior Executive | 30-06-2022 | 12017
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device because many basic problems can be solved simply by restarting the device. This clear caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Open the Settings App.
Step 2: Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Step 3: Select Bluetooth to view the options.
Step 4: Select Pair a new device to place the Bluetooth device in pairing mode.
Step 5: Look for the Bluetooth Speaker's name on the list. Be patient as it may take a moment to show up.
Step 6: Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | Because I have many skills, I am a suitable candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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