Subject: Tech Support Candidate - Priyadarshini R
From: Priyadarshini R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 01:52:51 -0400

| | Tech Support Test

Name | Priyadarshini R
E-mail | [email-masked]
Phone Number | (91) 6364252085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Coimbatore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Clear browser cache,history and cookies
2.reset chrome browser settings
3.reset Wi-Fi modem
4.restart DNS client
5. Change IPv4. DNS address
6.disable experimental QUIC protocal flag
7.changing maximum allowed TLS version
8.reset the chrome profile sync
9.remove Browser extension from chrome
10.reset TCP/IP
11.Scan your device for malware
12.reinstall chrome
13.install another web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down from the top of the screen
2.Touch and hold Bluetooth
3.tap pair new device if you don't find pair new device check under available devices or tap more refresh
4.tap the name of the Bluetooth device you want to pair with your device
5.when your phone and the Bluetooth device are connected the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, problem solving skills and passing for customer service .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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