Subject: Sophos Firewall v19 MR1 Adds Support Requirement
From: Sophos <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 00:36:15 -0400

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<https://app.go.sophos.com/e/er?s=1777052651&lid=26154&elqTrackId=6f92313d8f064de4b8f4934f33da9fc9&elq=6e2dae73cbd54cd791a621f8f71d4715&elqaid=21860&elqat=1>                                                                              

 

Dear Customer,

Currently scheduled for July 19, 2022, the soft release of Sophos Firewall OS (SFOS) v19 MR1 introduces some changes to the scope of our support licensing and future access to firmware upgrades.

•                                         

There is no change if you have a valid support subscription.

•                                         

If you do not own support today, there is no immediate change. After installing MR1, you will need to add support once you have used your three free upgrades.

 

How does this change work?

Once a firewall is running v19 MR1 or later, subsequent firmware upgrades will require a valid support subscription. To allow customers without support sufficient time to add the subscription, the first three firmware upgrades after MR1 will be free.

Once the allocation of three free upgrades is exhausted, the support requirement comes into effect and further firmware upgrades will only be possible if a valid support subscription is available.

•                                         

A valid support subscription can be either Enhanced or Enhanced Plus.

•                                         

Firmware upgrades will only be restricted if there is no valid support subscription.

 

This change does not apply to:

•                                         

Firmware upgrades from the install wizard

•                                         

Mandatory firmware upgrades, hotfixes, and pattern updates

•                                         

Re-imaging the device using an ISO

•                                         

Home use licenses

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Trial licenses

 

Get the full details in our FAQs                       <https://app.go.sophos.com/e/er?s=1777052651&lid=28292&elqTrackId=5ae6cf104d1442e1bcacdff3d194d0c4&elq=6e2dae73cbd54cd791a621f8f71d4715&elqaid=21860&elqat=1>                                              

 

Does this affect you?

YOUR CURRENT SCENARIO

IMMEDIATE ACTION

FUTURE ACTION

You own a valid support subscription
Applies to Enhanced and Enhanced Plus

None

None, as long as support remains valid

You have no support subscription
e.g., using Base License or individual à-la-carte subscription only 

None - eligible for next three upgrades after v19 MR1

Purchase support to continue receiving upgrades.

Using a Trial license

None, support is included

None, no change

Using a Home license

None, no change

None, no change

 

If you do not own support, after you install MR1, an alert message will be shown in the user interface with the remaining free upgrades.

Why are we making this change?

While this requirement is new for us (with the exception of Sophos Switch <https://app.go.sophos.com/e/er?s=1777052651&lid=26133&elqTrackId=f56a762e07da4430a1cd10514ee86b37&elq=6e2dae73cbd54cd791a621f8f71d4715&elqaid=21860&elqat=1>), it has been standard practice for many competitive network security products for quite some time.

Should you have further questions, please reach out to your local Sophos partner.

Your Sophos Team

 

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