Subject: Daily performance summary for LiveSalesman team for Jul 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 32 | 0 | 7 | 39
Hasan Nour | 0 | 4 | 0 | 8 | 12
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 2 | 32 | 0 | 34
LSM Automation Bot | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 13 | 13 | 0 | 26
Ali Ibraheem | 0 | 10 | 3 | 2 | 15
Nourah Alfhaid | 0 | 2 | 26 | 0 | 28
taher Mohammad | 0 | 18 | 14 | 0 | 32
Grand Total | 0 | 81 | 88 | 17 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 3
| | Delivery Status | 47
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Refund for Other reason | 2
| | Return item not received | 1
Customer Services Total | | | 74
Live Sales | Pre-Sale | Help in completing the order | 18
| | Help placing new order | 1
Live Sales Total | | | 19
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
Grand Total | | | 95

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 2 | 5 | 11 | 13 | 8 | 34 | 73
Wejdan Alotaibi | 2 | 0 | 0 | 1 | 0 | 2 | 5
Ali hazzaa | 0 | 0 | 0 | 1 | 2 | 2 | 5
Mohiuddin Lsm | 1 | 0 | 3 | 1 | 0 | 8 | 13
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Hasan Nour | 5 | 0 | 1 | 0 | 0 | 1 | 7
Abdallah Ahmed | 6 | 0 | 2 | 3 | 1 | 2 | 14
taher Mohammad | 1 | 0 | 1 | 0 | 1 | 0 | 3
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 8 | 2 | 0 | 4 | 0 | 0 | 14
Nourah Alfhaid | 0 | 0 | 0 | 2 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 7 | 18 | 26 | 13 | 53 | 145

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohad Kmali | 5 | 6 | 1 | 0 | 1 | 1 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 2 | 4 | 6
Ali Ibraheem | 8 | 1 | 4 | 7 | 1 | 1 | 22
Abdallah Ahmed | 8 | 0 | 0 | 5 | 3 | 0 | 16
Wejdan Alotaibi | 11 | 1 | 0 | 1 | 1 | 0 | 14
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 8 | 1 | 0 | 0 | 0 | 0 | 9
taher Mohammad | 14 | 0 | 0 | 0 | 0 | 0 | 14
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 61 | 9 | 5 | 15 | 8 | 6 | 104

Please feel free to reach out for any further clarifications.