Subject: Daily performance summary for LiveSalesman team for Jul 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 7 | 13 | 0 | 13 | 33
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 7 | 2 | 0 | 0 | 5 | 14
Waseem Ahemad . Khan | 0 | 0 | 9 | 0 | 12 | 21
Jok Kuol | 11 | 0 | 0 | 0 | 0 | 11
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
LSM Automation Bot | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 7 | 14 | 0 | 0 | 21
Gaurav Payal | 0 | 1 | 24 | 0 | 0 | 25
Mohiuddin Lsm | 0 | 5 | 13 | 0 | 0 | 18
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 22 | 73 | 0 | 30 | 149

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 11
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
Customer Services Total | | | 64
Mattress Related | (blank) | (blank) | 1
| Post-Sales | Warranty | 1
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 5
No Answer Total | | | 6
No Answer | No Answer | (blank) | 1
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 1
| | Promo Code | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 3
| | Combo | 1
| | Product Specification | 7
PreSales Total | | | 26
Grand Total | | | 98

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 4 | 1 | 0 | 0 | 0 | 1 | 6
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 1 | 0 | 1 | 0 | 1 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 3 | 2 | 3 | 1 | 8 | 13 | 30
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 2 | 1 | 14 | 5 | 12 | 35
Mohiuddin Lsm | 5 | 1 | 3 | 2 | 2 | 12 | 25
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 0 | 6
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abu Sufian | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 21 | 5 | 8 | 19 | 16 | 40 | 109

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 3 | 2 | 2 | 3 | 1 | 2 | 13
Mohiuddin Lsm | 1 | 0 | 1 | 1 | 1 | 2 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 2 | 1 | 1 | 2 | 11 | 18
Ali Mohamed Ahmed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 7 | 2 | 1 | 0 | 0 | 0 | 10
Grand Total | 13 | 6 | 5 | 6 | 4 | 16 | 50

Please feel free to reach out for any further clarifications.