Subject: Daily performance summary for LiveSalesman team for Jul 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jul 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 4 | 8 | 2 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 0 | 3
Ali Ibraheem | 0 | 0 | 16 | 0 | 16
Syed Ataullah | 3 | 0 | 1 | 0 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 2 | 3
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 4 | 0 | 4
Abdallah Ahmed | 0 | 7 | 0 | 0 | 7
Khaled Sufian | 0 | 15 | 4 | 1 | 20
Nourah Alfhaid | 0 | 2 | 20 | 0 | 22
taher Mohammad | 0 | 7 | 20 | 0 | 27
Wejdan Alotaibi | 0 | 1 | 17 | 0 | 18
Grand Total | 3 | 40 | 90 | 5 | 138

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 42
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 80
Live Sales | Pre-Sale | Help in completing the order | 17
| | Help placing new order | 2
| | Promotion guide | 1
Live Sales Total | | | 20
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 2
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 107

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 2 | 0 | 1 | 0 | 0 | 4 | 7
Ali hazzaa | 0 | 1 | 1 | 1 | 0 | 7 | 10
Abdallah Ahmed | 1 | 0 | 1 | 3 | 2 | 6 | 13
Ali Ibraheem | 6 | 7 | 5 | 10 | 9 | 30 | 67
Wejdan Alotaibi | 1 | 0 | 2 | 0 | 0 | 1 | 4
taher Mohammad | 2 | 0 | 1 | 0 | 1 | 2 | 6
Mohad Kmali | 11 | 4 | 4 | 5 | 0 | 2 | 26
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 3 | 0 | 0 | 0 | 9
Grand Total | 27 | 14 | 18 | 20 | 12 | 54 | 145

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 3 | 3 | 6
Ali Ibraheem | 2 | 4 | 3 | 4 | 0 | 1 | 14
Abdallah Ahmed | 5 | 1 | 1 | 1 | 3 | 0 | 11
Wejdan Alotaibi | 2 | 1 | 0 | 1 | 1 | 0 | 5
Mohad Kmali | 5 | 7 | 2 | 2 | 1 | 0 | 17
Ali hazzaa | 0 | 0 | 1 | 0 | 1 | 0 | 2
Khaled Sufian | 10 | 1 | 0 | 1 | 0 | 0 | 12
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
taher Mohammad | 5 | 0 | 0 | 0 | 0 | 0 | 5
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 14 | 8 | 10 | 9 | 4 | 75

Please feel free to reach out for any further clarifications.