Subject: Daily performance summary for LiveSalesman team for Jul 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jul 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 7 | 24 | 0 | 4 | 35
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 3 | 0 | 0 | 8 | 12
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 3 | 5 | 8 | 0 | 6 | 22
Gaurav Payal | 0 | 1 | 12 | 0 | 0 | 13
Mohiuddin Lsm | 0 | 3 | 14 | 0 | 4 | 21
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 19 | 58 | 0 | 22 | 111

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 30
| Delivery Related | (blank) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 1
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 1
| | Return Request Initiation | 3
Customer Services Total | | | 50
No Answer | (blank) | (blank) | 4
No Answer Total | | | 4
PreSales | (blank) | (blank) | 15
| Other Enquiry | (blank) | 1
| | Store Availability | 2
| Product Related | (blank) | 3
| | Combo | 4
| | Product Specification | 4
PreSales Total | | | 29
Grand Total | | | 83

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 1 | 0 | 1 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 2 | 3 | 0 | 2 | 6 | 13 | 26
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 6 | 6 | 7 | 5 | 6 | 8 | 38
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 2 | 5
Waseem Ahemad . Khan | 4 | 3 | 1 | 9 | 4 | 11 | 32
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 6 | 1 | 0 | 0 | 10
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 21 | 13 | 15 | 18 | 17 | 35 | 119

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 3 | 1 | 2 | 1 | 1 | 6 | 14
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 0 | 7 | 11
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 3 | 1 | 0 | 3 | 1 | 2 | 10
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 6 | 0 | 1 | 0 | 0 | 0 | 7
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 4 | 4 | 7 | 2 | 18 | 50

Please feel free to reach out for any further clarifications.