Subject: Tech Support Candidate - Prashant Singh jadon Prashant
From: Prashant Singh jadon Prashant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 10:00:26 -0400

| | Tech Support Test

Name | Prashant Singh jadon Prashant
E-mail | [email-masked]
Phone Number | (+91) 8920810027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saveitbig.com | Area sales manager | 30th july | 20,000
Previous Employer 1 | Udaan.com | Business development executive | 2019 | 18,000
Previous Employer 2 | Intex technologies | Operational manager | 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will try to open website in my another browser if it is not browser issue
-Then I will check my internet connection
If the internet connection is ok
-then will try to clear my cache and cookies of browser

-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of the both the devices-then go to the setting of mobile phone
>in setting Bluetooth sure the Bluetooth is discoverable
>the search the device in Bluetooth if it discover the speaker name pair it
>paired

What according to you makes you a good candidate for customer service or technical support job? | I have bachelor degree in computer science I am good in technical knowledge , having technical background, and I understand the amount of knowledge you need to actually solve issues. Technical skills are more important because, without in-depth knowledge of the hardware and software
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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