Subject: Tech Support Candidate - Brij Kishor
From: Brij Kishor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 08:25:30 -0400

| | Tech Support Test

Name | Brij Kishor
E-mail | [email-masked]
Phone Number | (+91) 9876426482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nayabans Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer It services Pvt limited | Technical Support Engineer | Na | 17000
Previous Employer 1 | Startek Inc Ltd | Executive operations | 31st Nov 2021 | 14000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear cookies of the website and clear cache and data of browser.
Check any proxy connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect Bluetooth speaker with mobile phone are as follows.
1. Turn on Bluetooth of mobile phone as well speaker.
2. After that May bile phone searching nearby Bluetooth devices then we tap on speaker Bluetooth device name.
Then it will get connected.
If not connected then we will perform some basic trouble shooting steps like clear cache and data of Bluetooth application in Mobile phone,reset app preference.

What according to you makes you a good candidate for customer service or technical support job? | we need to be self confident and have good communication skills as well as Technical skills to provide better services to the customers. We need to also follow company guidelines.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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