Subject: Tech Support Candidate - Gagan Akoliya
From: Gagan Akoliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 08:18:13 -0400

| | Tech Support Test

Name | Gagan Akoliya
E-mail | [email-masked]
Phone Number | (110084) 9354845713
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idhs | Desktop suppory | 31 | 26
Previous Employer 1 | Vodafone | Desktop | 31 | 25
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to clear that there is no issue with our internet connection ,Refresh or reload a page,we have to clear cookies and chache ,if problem not resolve then we have to make sure the web browser is up to date, or once check the firewall setting If site is blocked in our browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold Bluetooth then open the bluetooth
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh
Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | A good communication skill , logical thinking and quick learner ,reasoning ability , positive attitude and hardworking
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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