Subject: Tech Support Candidate - Prashant Soni
From: Prashant Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 07:27:07 -0400

| | Tech Support Test

Name | Prashant Soni
E-mail | [email-masked]
Phone Number | (+91) 9997543859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Desktop support engineer | Current | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-I check my internet connection if the Internet is working fine then
Step 2- I check whether other websites are open or not, If other websites are working then I Clear the browser history and cache memory, and if it is again not open I check with another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Power on the Bluetooth speaker then select Bluetooth Mode.
Step 2- open the Bluetooth setting  in mobile phone turn on then search for Paired new devices
step3 - In searching list select the speaker name and click for pairing  follow instructions,
the pairing is done and the speaker will showing connected.

What according to you makes you a good candidate for customer service or technical support job? | I am a Suitable candidate for this job, I have approx. 2 Years of experience in this field I am experienced in remote support as well as end-user support, and I am a skilled and professional candidate for this job, If I get the chance I will never disappoint you as well as our clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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