Subject: Tech Support Candidate - LALIT KUMAR
From: LALIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 06:27:47 -0400

| | Tech Support Test

Name | LALIT KUMAR
E-mail | [email-masked]
Phone Number | (01237) 7060556667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
WEB DESIGNING

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly:-
Open a new tab and check to see if you can load another website like google.com

If you can open another site, skip down to The problem only happens with certain websites.

If you can't open another site, continue on to the next step.

Secondly:-
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

If the site works in another browser, see The problem only happens in Firefox.

If the site doesn't work in another browser, check out The problem happens in all web browsers.

The problem only happens with certain websites:-

1.The connection was interrupted
2.The connection was reset
3.The connection has timed out

Try clearing Firefox's cookies and cache:-

1.Click the menu button to open the menu panel.

2.Click History and select Clear Recent History.

3.In the Time Range to clear: drop-down, select Everything.

4.Below the drop-down menu, select both Cookies
and Cache. Make sure other items you want to
keep are not selected.

5.Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly:-
1. We should open the Bluetooth speaker.

2. We should open the device Bluetooth for the connection

3. We should pair the Bluetooth speaker, then connect the spearker.

What according to you makes you a good candidate for customer service or technical support job?

Show willingness to help, show to customers that you understand their frustrations by emphasized and sympathizing them and giving the best options and recommendations to help the customer to satisfy their needs

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |