Subject: Tech Support Candidate - ABHAS KUMAR PANDEY
From: ABHAS KUMAR PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 06:13:35 -0400

| | Tech Support Test

Name | ABHAS KUMAR PANDEY
E-mail | [email-masked]
Phone Number | (91) 8826020384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SECTOR 45 NOIDA UTTAR PRADESH
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES BPO SERVICES LTD NOIDA | Sr. Customer care executive | 30 July 2021 | Rs 25000
Previous Employer 1 | CONNEQT CORP BUSINESS SOLUTIONS | Customer care executive | 19 January 2019 | Rs 15000
Previous Employer 2 | APEXTG INDIA PVT LTD | Business development executive | 16 November 2016 | Rs 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the following steps:

1. Firstly I will check that whether my internet connection is on or not. If it is off, then I will switch it on and once I am connected back to the internet successfully, then I will once again check that whether my intended website is opening or not successfully.

2. If still the website is not opening while my internet is connected successfully, then I will open the settings menu of my browser. And then I will clear up all my browsing data from the beginning including everything related to browsing data uptil that point of time.

3. If still the website does not opens up, i will try to open another website on the same browser and check whether it is opening successfully or not.

4. If still the website does not opens up, i will try to use another browser to open up my intended website and check whether the website is opening or not.

5. If still the website does not opens up, i will navigate to my network connections tab in the operating system and then I will firstly disable my internet connection for a minute and then once again enable it back so that my internet connection gets connected successfully back.

6. Lastly, if still my intended website is not opening up while all other websites are opening up successfully, then I will conclude that there might be some problem related to the website itself at that point of time temporarily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to do the same:

1. Firstly I will switch on my mobile phone bluetooth connection as well as I will switch on the bluetooth connection for the bluetooth speaker.

2. Secondly, I will navigate to my settings menu in my mobile phone and under bluetooth connection settings, i will try to search for the nearby bluetooth devices which are nearby to my mobile phone.

3. Thirdly, once I find my bluetooth speaker device as listed in the nearby devices for my mobile phone, i will tap on that bluetooth speaker device and try to pair it up with my mobile phone.

4. While pairing my mobile phone with the bluetooth speaker device, i will allow all the incoming notifications which ask me to pair up my both these devices.

5. Once the pairing of the devices is done successfully, both my mobile phone and bluetooth speaker device will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I know that I am a very good candidate for customer service or technical support job because I have all the necessary experience which is required for this job. I have successfully handled customer service job in the past and I also have many appreciations from my customers and I handled them all with utmost perfection. I know all the necessary steps which are required to provide an excellent customer service to all the customers. I know how to troubleshoot and what to troubleshoot in different situations without wasting the time of the customer. I can immediately understand the exact situation related to the problem the customer is facing and I can immediately resolve customer's problem without much delay. So because of these most important reasons i find myself to be an excellent candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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