Subject: Tech Support Candidate - Rahul RATHORE
From: Rahul RATHORE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 04:37:46 -0400

| | Tech Support Test

Name | Rahul RATHORE
E-mail | [email-masked]
Phone Number | (121001) 9310533819
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | enterohealthcare | Tech support enginer | | 27000
Previous Employer 1 | First country wide consultaion pvt.ltd | Desktop support | 06 june 2021 | 25750
Previous Employer 2 | quantascribe pvt.ltd | Desktop support | 2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: First, check the internet connectivity.
Step 2: Clean the browser cache.
Step 3: Check whether the particular website is blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode.
Step 2: Switch on Bluetooth on your mobile phone.
Step 3: Wait for the phone to connect.
Step 4: Connect and Play music or connect the call.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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