Subject: Tech Support Candidate - Sumit parmar Sumit
From: Sumit parmar Sumit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 03:10:20 -0400

| | Tech Support Test

Name | Sumit parmar Sumit
E-mail | [email-masked]
Phone Number | (91) 8219215578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hari nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | CSR | 12th August | 25000
Previous Employer 1 | Teleperformance | SPS | 5th February | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the the website path whether it is correct or not.
2. I will try to change my browser.
3. I will clear all my history and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on your speaker’s bluetooh.
2. Power on your mobile phone bluetooh.
3 Search for your speaker’s name.
4. Click on the name and connect.

What according to you makes you a good candidate for customer service or technical support job?

The things which makes me a good candidate for the customer service or techincal support job is that I have had worked as a customer service representative hence I have a good understanding of customer handling, I know how to empathise with the customer and when to apologies to the customer even if the mistake is not from our end.
We have to be polite nad humble and let them know that we understand them completley and will try our best to provide them a resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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