Subject: Tech Support Candidate - Narendra Surana
From: Narendra Surana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 03:03:17 -0400

| | Tech Support Test

Name | Narendra Surana
E-mail | [email-masked]
Phone Number | (781001) 8011481603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps I will take in logical order to troubleshoot the problem are-
1. Check my system's date and time.
2. Clear the browser's history and cache/cookies.
3. Try a different web browser.
4. Restart the computer/device.
5. Log out and log back into the account.
6. Restart the internet network, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to your mobile phone are-
1. Turn on the bluetooth of both the speaker and phone.
2. Click on the Scan, for the available bluetooth devices nearby.
3. Select the Speaker name and click pair.

Bluetooth device connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me the one who can empathize with people and address needs. makes you a good candidate for a customer service or technical support job. The candidate must have the amount of knowledge for problems he needs to solve issues. Technical skills are more important because, without in-depth knowledge of the hardware and software, he won’t be able to efficiently do his job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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