Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:39:51 -0400

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (+91) 8709827474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 66 Mamura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hynix intermedia NoidaTechnologies | Software Developer | April 2022 | Rs-13.2K
Previous Employer 2 | MCT India InfoTech Pvt Ltd. Delhi | Software Developer | 5Th July 2022 | Rs-20K

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would do check for Internet connectivity with existing Computer on which i am working. If it's connected then ok otherwise i will do resolve internet connectivity.

Second if computer is connected with internet then i will do check for URL match weather it is correct or not if not then i will type it correctly otherwise

Third case i will type complete URL on Search box of a search engine like google or yahoo or other because there might be route traffic in router for a particular search engine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First --> Will turn ON BLUETOOTH of mobile phone.
Second--> Will put speaker in pairing mode.
Third--> Will wait for phone to connect with speaker.

What according to you makes you a good candidate for customer service or technical support job? | Interest or passion towards solving simple/Complex problem until or unless will solved it or delivered it correctly to the destination.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |